|Date:||June 18, 2020|
|Time:||2:00 pm - 3:00 pm|
The Road to Recovery webinar series, in partnership with Destination British Columbia and go2HR, is designed for tourism businesses and organizations that have been impacted by COVID-19.
Your company is ready to open its doors as you embark on a new journey with your employees and customers. But adapting to a different way of doing business while delivering a positive experience for your customers can be challenging and unknown territory for everyone involved. In this webinar, we will look at tips and best practices on effective guest communication, how to handle non-compliant customers and challenging situations.
Key topics to be covered include:
- Review your customer journey map - which touch points and interactions have to be adapted?
- Effectively communicate new operating procedures and policies to your customers.
- Managing customer expectations.
- Real life scenarios and solutions on navigating challenging customer situations.
For more information and to register for FREE, please view here.